Cybersuite Inc. (“Cybersuite”, “we”, “our”, “us”) recognizes the importance of your right to privacy and wants you to be familiar with how we collect, use and disclose any personal information that individually identifies you (e.g. name, phone number, e-mail address).
Personal information means any information about an identifiable individual.
We will only use the personal information that we collect for the purposes for which it was collected. We collect, use and disclose your personal information in order to provide you with our Platform and Services.
We also collect, use and disclose your personal information to comply with legal and regulatory requirements and as otherwise may be permitted or required by applicable laws. We will only use the personal information that we collect for the purposes for which it was collected. We collect your personal information for the following purposes and in accordance with applicable laws:
Account. We collect, and associate with your account, personal information like your name, email address, phone number, and physical address. Some of our Services let you access your accounts and your information with other service providers.
Contact Information. If you contact anyone through our Platform, e-mail or by some other means we may ask you for personal information such as your name, address, phone number, physical address or e-mail address so that we can respond to your query).
Content. When you provide content, we may collect, use, process and store your that information.
Services. When you use our Services, we collect, store, process and transmit your information (including your appointments, bookings, emails) and information related to them.
Cybersuite does not consider personal information to include anonymous data. Anonymous data means data that is not associated with or linked to any individual’s personal information or will not easily permit the identification of individuals.
We may collect your personal information when you voluntarily provide it to us by using our Platform or Services. For example, we may ask you to provide personal information if you:
Usage. We collect information from and about the devices you use to access our Platform and Services. This includes things like IP addresses, and device you use and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Platform or Services.
Operational Data. When you use our Platform and Services, we collect, store and process operational data, such as your last sign on. We use this data to help you get maximum use from our Platform and Services and improve your user experience and security.
We may generate anonymous data from personal information collected through the Services by removing information that makes the data personally identifiable to an individual. We may use this anonymous data and aggregated data for any reasonable purpose and disclose such data to third parties in our sole discretion. For example, we may use anonymous data generated from your use of your device and our Services to help our user base better diagnose and remedy problems with their devices and Services. If a solution on your device was successful, we may share that information with other users with the same device so that others may benefit on an anonymized basis.
We retain your personal information only for as long as we need it to fulfill the purposes for which it was collected, to ensure your compliance with our Terms of Service, and to comply with our legal obligations.
We may disclose personal information to and for the following purposes:
Your Condominium Corporation, Condominium Developer or their Property Management Companies. Our Platform and Services display information like your contact information to your Condominium Corporation, Condominium Developer and their respective Property Management Companies.
Acquisitions. We reserve the right to transfer any personal information that we have about you if we sell or transfer all or a portion of our business or assets to a third party.
Additional Purposes. Lastly, we may disclose your personal information for any other purpose to which you consent. However, we will not sell your personal information to advertisers or other third-parties.
As discussed above, we may engage third parties to perform certain services on our behalf and to otherwise provide our Platform and Services. These third parties may store, process and transfer personal information on servers located outside of Canada in jurisdictions whose data protection laws may differ from those of Canada, such as the United States of America. As a result, personal information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to the laws in those jurisdictions. For example, information may be shared in response to valid demands or requests from government authorities, courts and law enforcement officials in those countries. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require our third parties to maintain protections on personal information that are equivalent to those that apply in Canada.
If you have questions regarding our policies and practices with respect to our use of third-party service providers outside of Canada, including with respect to the collection, use, disclosure or storage of personal information by service providers outside of Canada for us or on our behalf, please contact us as set out below.
We maintain technological, physical and organizational security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information that you provide to us is exchanged on a secure server. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us.
We take reasonable steps to verify your identity before granting you access to your account on our Platform, however, you are solely responsible for maintaining the secrecy of your username, password and any other account information. We also take reasonable steps to ensure that our employees are aware of the importance of maintaining the confidentiality of personal information and that unauthorized persons do not gain access to personal information that we have disposed of or destroyed.
We support your right to access personal information that we have collected about you. You may request access to your personal information which we may hold by contacting us at the contact information set forth below, and we will respond within the time periods provided for under applicable laws. We will need to verify your identity before providing you with the personal information we hold about you. There is no cost for such access request unless you require copies of records. We may not be able to provide you with access to your personal information if the information cannot be separated from the personal information of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege. If we cannot provide you with access to your personal information, we will advise you of the reasons access is being denied, unless we are prohibited by law from doing so.
You may request to update and change your personal information at the contact information set forth below. We shall endeavor to correct or complete any personal information which you advise us is inaccurate or incomplete. Where appropriate, the amended information shall be transmitted to third parties having access to such information.
We are committed to protecting the privacy of children and we do not knowingly solicit personal information from children under the age of thirteen (13). If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information, and we will promptly delete such information.
see your personal information that you have already sent us so that you can correct, update or delete it from our files;
if your child is under the age of thirteen (13) has used our Sites or the Services and sent us personal information, and you wish to delete that personal information from our files;
ask that we not send you electronic communications or otherwise contact you; or