Submitting and Tracking Maintenance Requests

Submitting and Tracking Maintenance Requests

Submitting a Maintenance Request

1. Open the Cybersuite X App and tap on the "Maintenance" module.
2. You will see two tabs:
   • New - Submit a new maintenance request.
   • Requests - View and manage existing tickets.
3. To create a new request, tap on the "New" tab and follow these steps:
   • Select a Category - Choose the type of issue (e.g., Electrical,
     Plumbing, HVAC, etc.).
   • Problem Description - Provide details about the problem.
   • Set Urgency - Select High or Low priority.
   • Permission to Enter Unit - Choose Yes or No to allow property
     management access to your unit.
     • If Yes, add Entry Notes (e.g., preferred times for entry, pet
       instructions, etc.).
   • Attach Photos - Upload images of the issue (optional but
     recommended).
4.  Tap “Submit Request” to send the request to property management.

Tracking and Updating Your Request

1. Go to the "Request" tab to view pending and completed requests.
2. Each request will display its ticket number, details, and current status (e.g.,
   Pending, In Progress, Completed).
3. Tap on a request to:
   • Update the request with additional details or attachments.
   • Communicate with property management at a ticket level.
   • Check for responses and status updates from the maintenance team.

Notes:

• You will receive notifications when your request status changes.
• If an issue is urgent, contact property management directly in addition to
  submitting the ticket.
• Providing clear descriptions and photos can help speed up resolution
  times.

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